We hope you will like Black Maz products. However, if the product does not match your desires, you can simply return it. All you have to do is return the product to us within 7 days of receiving it, and we will refund you a full refund (considering shipping costs only*) as long as the product is still new, and has not been damaged or damaged. Keeping the carton and product new, please note that it may take up to 14 days for the refund to reach you after we receive the returned product. This is related to the payment method you have chosen. We will inform you directly via e-mail that the refund amount will be returned, knowing that this amount will be returned to the account associated with your original payment method or a bank account provided to us by the customer personally.
Would you like to exchange the product for a different size or design? no problem! All you have to do is return the original product within 7 days of receiving it (considering shipping costs only *). In the meantime, browse through our featured products and order the design that suits you and matches your taste. After the product is returned, a replacement product is shipped. Make sure that your happiness and satisfaction is our goal in Black Maze.
*In the event of a return or exchange, the shipping value will be calculated
From the store to the customer (30 riyals) + the value of returning the product from the customer
To the store (19 riyals)
Return or exchange steps
1- Product and cartoon photography
2- Send the photos and the reason for the return to the e-mail
email@example.com and contact via WhatsApp (0563204970)
3- The operations team will follow up on your request
Orders damaged during shipment
At Black Maze, we pledge to package each order individually, with the utmost care and attention. However, if your order is damaged or damaged during shipping, please email us at firstname.lastname@example.org, send a picture of the damaged goods, describe the damages incurred, and contact the operations number via WhatsApp (0563204970). We will ask you to return the damaged goods, and we will immediately start preparing replacement goods for dispatch to you
In the event that you receive defective or damaged merchandise, please email us at email@example.com, send a photo of the damaged merchandise, and contact a WhatsApp number (0563204970), describing the damage incurred. We will ask you to return the damaged merchandise, and we will immediately start preparing replacement merchandise for dispatch to you.
Manufacturing defects and shipments damaged during shipment will be exchanged at no additional charge